Refund and Returns Policy

At Coach Ever, we strive to provide high-quality services and products to our clients. We understand that sometimes things don’t go as expected, and we want to ensure a smooth process if you need to request a refund or return. This Refund and Returns Policy explains the conditions under which refunds or returns may be issued.

1. Refund Eligibility

Refunds may be issued in the following situations:

• Digital Products/Services: If the digital products or services provided by Coach Ever (such as coaching sessions, webinars, or digital downloads) were not delivered as described or there was a technical issue, you may be eligible for a refund. Refund requests must be made within 30 days of the purchase date.
• Physical Products: If applicable, physical products purchased directly from Coach Ever must be returned in their original condition within 30 days of receipt to be eligible for a refund. Products that are damaged, used, or not in their original packaging may not qualify for a refund.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Customized services or sessions that have already been delivered.
• Digital products that have been accessed or downloaded.
• Promotional or discounted items (unless they are faulty or not as described).

3. How to Request a Refund

To request a refund, please contact us via email at [email protected]. In your request, please include:

• Your full name.
• Order number or purchase receipt.
• A detailed description of the issue or reason for the refund request.

We will review your request and respond within 7 business days. If approved, the refund will be processed to your original payment method, typically within 10 business days.

4. Returns for Physical Products

If you are returning a physical product, please ensure the item is returned in its original packaging and condition. Returns should be sent to the following address:

Coach Ever
500 Clyde Fant Parkway
Suite 200
Shreveport, LA 71101
Phone: 318 734 9199

You are responsible for the shipping costs associated with returning the item, unless the product was damaged or defective upon receipt.

5. Exchanges

If you received a defective or incorrect item, please contact us immediately at [email protected] with a description of the issue and we will arrange for an exchange or replacement at no additional cost.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Changes to This Policy

Coach Ever reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective when posted on our website. Your continued use of our services or purchase of products following the posting of changes constitutes your acceptance of those changes.

8. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us at:

• Email: [email protected]
• Address: 500 Clyde Fant Parkway, Suite 200, Shreveport, LA 71101
• Phone: 318 734 9199